Discreet ordering, packing & shipping.Same day dispatch if ordered before 11 a.m. (C.E.T.). Otherwise within 24h.
Shipping within the EU at the following conditions. (Delivery outside Europe see below)
Ordered and paid for products are shipped directly the same or the next working day with the following shipping methods :
Choice of carrier-speed-price:
Shipments outside Europa towards the UK only are partially suspended due to the decision of the UK government. As a company we are very sorry to tell you that customs costs are at least double- than shipping/custom costs towards the US. This is not our decision and we are vey sorry you customers of the UK do have to pay more to obtain products from the E.U.
You are entitled to chose your shipping method depending on your personal wishes (speed, anonimity, price ...)
- Recorded signed for delivery : with postal services
- Carrier : upon signature on delivery
- Shipping time : 1-3 working days for deliveries in Europe.
- Outside Europe : delivery mostly with postal services (recorded signed for, parcel)
USA latest shipping speed towards USA: delivery on second (2) working day, fourth calendar day (10/9/2019), shipping on friday, delivery tuesday.Average delivery time: 3 working days.
Customs delay can cause problems as USPS has to wait in the USA for customs to give the parcels free. As our company is known since 2005 for cross border selling with the US authorities, customs can still withold parcels for inspection. This can happen if the delivery address is under surveillance or at random. Customs do not-never give any reason for a delay. In the month of november a parcel took 14 days before arrival. The parcel was however never opened nor inspected. This was unfortunately the first time this year.
Update: US deliveries back to normal. Latest shipping: Average delivery time: 4-5 working days once cleared by US Customs.
Second last average shipping time: USA: delivery on 4th working day (all parcels). Last delivery time: 5 working days-update 20/12/2019.
Thailand latest shipping time towards Thailand: arrived on the 6th working day after departure (8 calendar days total)
UK United Kingdom: -SUSPENDED since 1/1/2021 delivery time 2 working days - update 12/2019 (shipped friday-arrival monday)
Import duties (for export outside the European UnionFor private customers: if goods are exported outside the European Union, import duties may apply. Often orthopedic products are excempted from import duties. An international accepted TARIC code of the goods are communicated upon request for your convenience.
For certain countries there is also an excemption of import duties if the cost price of the goods (+ often the transport cost) is less than a certain amoutn. Please check eventually if this amount. In a lot of cases, our total cost is less than this amount.
This varies from 28€ to sometimes 800€.
Do not hesitate to ask us first if you are not sure.
Returns-cancellation-exchanges-guaranteesWe are unable to except returns of bathroom aids, medical products and hygienic underwear due to hygiene issues and legal restrictions.
EU consumer laws forbid the return (and resale) of medical products that were used or worn.
Belgian consumer and health law forbids the resale of used medical products (as everywhere else in Europe). There are no refurbished medical goods in contact with the human body that are allowed to be resold.
We accept , only if approved by us (and communicated in the confirmation email with a placed order), the return of goods under certain conditional circumstances depending of the nature of the sold product. These conditions are very specific : the client must worn us the day of arrival that a mistake was made (in size ... ), if a product was defective upon arrival, products must be returned in their original package, labels attached within a determined time limit, products were only tried on, products were not worn.
In the case of a (partial) reimbursement, we are obliged to reimburse with the same payment method the client used for the purchase.
We will only reimburse 1 product in the case of a misplaced order or an exchange, as we recommend that you order the first time only 1 item to see if the size ik ok. Once certain you can order more items afterwards. This avoids unnecessary (high) transport costs from both sides.
When the package (around the product) seems to be opened, this is for quality reasons: we check before shipping each product personally to avoid possible defective parts.
Due to EU and Belgian (medical) laws, normally any claim (cancellation, refund, exchange) must be made within 14 days after reception of the goods.
In the case of a Belgomedical we accept in specific conditions cancellations or exchanges IF the goods are tried on the day of arrival, IF the customer tries the goods on in a hygienic way and warns us immediately of any problem.
The below consumer protection is for EU residents only, but we accept to use this coverage for worldwide conditions in the terms described aboven.
Return cost priceWe strongly recommend the use of a return shipment with tracking possibility.
However you can at your risk send the goods back with a normal letter (use our package). The cost of return varies depending on country/weight.
Real examples: U.S.Postage 7,91 USD (update 1/2020)
Consumer protection EU legislation
In case of discussion, the Dutch general conditions of this website apply.