Shipping


Discreet ordering,packing & shipping.
Same day dispatch if ordered before 11 a.m. (C.E.T.).Otherwise <24h.
Shipping within the EU at the following conditions. (Delivery outside Europe see below)
Ordered and paid for products are shipped directly the same or the next working day with the following shipping methods :

Choice of carrier-speed-price:
You are entitled to chose your shipping method depending on your personal wishes (speed, anonimity, price ...)
  • Recorded signed for delivery : with postal services
  • Carrier : upon signature on delivery
  • Shipping time : 1-3 working days for deliveries in Europe.
  • Outside Europe : delivery mostly with postal services (recorded signed for, parcel)
    Second last average shipping time: USA: delivery on 4th working day (all parcels).
    USA latest shipping speed towards USA: delivery on second (2) working day, fourth calendar day (10/9/2019), shipping on friday, delivery tuesday.Average delivery time: 3 working days.
    Customs delay can cause problems as USPS has to wait in the USA for customs to give the parcels free. As our company is known since 2005 for cross border selling with the US authorities, customs can still withold parcels for inspection. This can happen if the delivery address is under surveillance or at random. Customs do not-never give any reason for a delay. In the month of november a parcel took 14 days before arrival. The parcel was however never opened nor inspected. This was unfortunately the first time this year.
    Update: US deliveries back to normal. Latest shipping: Average delivery time: 5 working days.
    Thailand latest shipping time towards Thailand: arrived on the 6th working day after departure (8 calendar days total)

Returns-cancellation-exchanges-guarantees

We are unable to except returns of bathroom aids due to hygiene issues.
Eu consumer laws forbids the return (and resale) of medical products that were used or worn.
Belgian consumer and health law forbids the resale of used medical products (as everywhere else in Europe). There are no refurbished medical goods in contact with the human body that are allowed to be resold.
We accept , only if approved by us (and communicated in the confirmation email with a placed order), the return of goods under certain conditional circumstances depending of the nature of the sold product. These conditions are very specific : the client must worn us the day of arrival that a mistake was made (in size ... ), if a product was defective upon arrival, products must be returned in their original package, labels attached within a determined time limit, products were only tried on, products were not worn.
In the case of a (partial) reimbursement, we are obliged to reimburse with the same payment method the client used for the purchase.
When the package (around the product) seems to be opened, this is for quality reasons: we check before shipping eacht product personally to avoid possible defective parts.
In case of discussion, the Dutch general conditions of this website apply.
Consumer protection EU legislation
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